Returns

Period
You have the right to return the delivered goods within 14 days after receipt by EVE by Rebeca with the return form. During the trial period of 14 days, it would be highly appreciated if you carefully deal with the items and packaging. After two weeks, the return period has expired and no more products can be returned. You will only unpack or use the product to the extent necessary to assess whether you wish to keep the product. The entire return procedure includes SALE products.

 

Send package
In all cases, the related costs of return are for your account. In the package, a return form is attached. To continuously improve our products and service for you, we kindly ask you to fill out the form truthfully and send it with the package. If this form is not included, please contact us via info@evebyrebeca.com and we will send you a copy by mail. We are not responsible for any items that are accidentally returned to us.

 

The return address can be found on the return form and this should be clearly stated on the box. It is your responsibility that the product is returned in its original state to the specified address. It is therefore important to keep the shipping receipt with track & trace number until the return procedure has been successfully completed. A return is successfully completed once the purchase amount is refunded to the appropriate bank account.

 

Refund
If the items are unused and undamaged and returned promptly and correctly, EVE by Rebeca is obliged to refund the price paid excluding shipping costs, within 14 days after receiving the returned items.

 

Exchange
The most efficient way to exchange products is to return the product and then buy the right product from our webshop again. From the moment we successfully handled your return procedure, it can take up to 7 days before you have received the right product.

 

Cancel Order / Change
It is no longer possible to cancel an order or to change the details of your order after we have received the payment of your order and the ordering process is put in motion.

 

Warranty
Every liability of EVE by Rebeca and the products of EVE by Rebeca for any damage whatsoever, direct or indirect, is excluded. EVE by Rebeca is not liable for damage caused during the exchange process.